Airlines are now coming under much closer scrutiny due to the very recent scandals which involve how they treat customers on overbooked flights. However, it would appear there is going to be no end of stories emerging about major US airline treating people like cattle.
The latest airline is Delta who, it has just been claimed, told a California couple that they would be sent to jail and have their children taken off them if they did not give up their small two year old son’s seat on one of their flights.
In a statement to the media, Brittany Schear and her husband Brian allege that Delta staff informed them as they were sat in their seats on a flight from Hawaii to Los Angeles that ‘You have to give up the seat or you’re going to jail, your wife is going to jail and they’ll take your kids from you.’
Their son Grayson was in sat in his car seat that had been secured on top of his seat next to his parents, but due to overbooking Delta staff demanded he give up his seat and sit on one of his parents laps.
They stated that the did have something of a “long debate” about doing so with Delta staff, however they were then told, in no uncertain terms that they had to get off the plane and as such they would not be travelling on that flight.
Once they had left the plane they also claim that they were not offered a refund and Mr Schear then had to make a booking to stay in a hotel that night and was also forced to purchase tickets for his family which also included their small daughter for another flight the following day too.
Fortunately they managed to film the encounter with Delta staff which you can watch below and we will leave it up to you as to whether they acted in anything other that a courteous way or not!
It has been discovered that initially the children were indeed planning on sitting on their parent’s laps for the flights however it was when their teenage son decided to take another flight that the couple chose to utilize his now vacant seat for their son.
Delta have chosen to issue a public statement in which they apologize for the way the family were treated and their experience, and they went on to say that they will be in touch with Mr and Mrs Schear to gain a better understanding of the situation, and then they will come to an appreciative resolution to the case.
So, it would appear that once again, even if you have booked and paid for a flight on many US airlines you still are not guaranteed of having that seat until the plane actually takes off and is in the air!